FAQ
Shipping
When will my order be shipped?
Hats that are ready to ship are dispatched within 1–3 working days after purchase.
Made-to-order hats are handmade especially for you and can take up to 3 weeks before shipping.
Which shipping carriers do you use?
Orders are shipped with UPS or the Post Office Priority Mail service, depending on the destination. You will be always provided with the tracking number for your package.
Do you ship internationally?
Yes, I ship worldwide.
Will I need to pay customs fees or taxes?
Who is responsible for customs fees?
Any customs duties, taxes or import fees are the responsibility of the customer and are determined by your country’s customs regulations
Orders
Can I cancel my order?
Orders can be cancelled within 24 hours of purchase. After that time, the production process may have already started.
Can I change my order after placing it?
If you need to change something in your order, please contact me as soon as possible.
Returns
Do you accept returns?
Returns are accepted within 14 days of delivery. Items must be unused and in their original condition.
Who pays for return shipping?
The buyer is responsible for return shipping costs, unless the item arrived damaged or there was a mistake with the order.
Custom & Made-to-Order Hats
Do you accept custom orders?
Yes, I love creating custom hats. Feel free to contact me with your idea and we can discuss details.
How long do custom hats take to make?
Most custom and made-to-order pieces take up to 3 weeks, depending on complexity and current order volume.
Sizing
How do I find my hat size?
Measure around your head where the hat will sit, usually just above the ears and across the forehead. Compare the measurement with the size chart provided on the product page.
What if I’m between sizes?
If you are between sizes, it is usually best to choose the slightly larger size. You can also send me your exact head size via email or through the contact form.
Care Instructions & Felted Wool Properties
Why is felted wool such a good material for hats?
Felted wool is a strong, durable and naturally protective material. During the felting process wool fibers interlock tightly, creating a dense fabric that holds its shape well while remaining breathable and comfortable to wear.
Wool fibers have a unique natural structure. Each fiber has tiny scales that allow them to lock together during felting, creating a solid and resilient material.
Is felted wool resistant to wind or water?
Yes. Felted wool is naturally wind resistant and water resistant to a certain degree. Wool fibers contain natural lanolin and their structure causes water droplets to bead up and roll off the surface rather than immediately soaking in.
This makes felt hats suitable for light rain and outdoor wear.
Does wool felt get dirty easily?
Wool naturally repels dirt and dust. The structure of the fibers prevents particles from easily penetrating the material, so most dirt stays on the surface and can often be brushed off gently.
How should I clean my felt hat?
If the hat gets dirty, it is best to gently clean the surface with a damp cloth.
Wool naturally repels dirt thanks to the layered structure of its fibers, so most dirt does not penetrate deeply into the material.
However, if the hat becomes more heavily soiled, hand washing may be necessary. Wash it by hand in lukewarm water, using a gentle wool detergent or mild soap.
After washing, gently press the hat in a towel to absorb excess water.
Reshape it carefully and allow it to air dry naturally at room temperature.
Can felt hats get wet?
Light rain is usually not a problem. If your hat becomes wet, simply reshape it and let it dry at room temperature.
How should I store my hat?
Store your hat in a dry place where it will not be crushed, so it can maintain its shape.
If you have any further questions please don't hesitate to contact me.
I would be happy to help!